Rental Car Policies
Acceptable Charge Cards
Cash deposits are not accepted. The charge card must be in the renter's name. Check or Cash cards are not accepted as credit identification at the beginning of the rental. They can be used however at the end of the rental for payment of rental charges. Pre-paid credit cards are not accepted at any time. Acceptable credit cards: American Express, MasterCard, Visa, Discover Card.
Minimum Age: 21. ALL RENTERS UNDER THE AGE OF 21 MUST PROVIDE THEIR OWN FULL COVERAGE INSURANCE THAT COVERS OUR CAR ON LIABILITY AND IT MUST TRANSFER OVER. THE CUSTOMER MAY NOT PURCHASE ANY COVERAGES FROM US AND MUST HAVE PROOF OF COVERAGES WITH THEM AT TIME OF RENTAL. YOU MAY WANT TO FAX OVER A COPY OF INSURANCE BEFORE RENTAL TO AVOID ANY DELAYS AT TIME OF RENTAL. Ages 16 to 20 - Surcharge applies.
Renters may purchase Renters Liability insurance (RLI) at the time of rental. Renters in California who purchase RLI will receive California required liability coverage. WRITTEN PROOF OF LIABILITY COVERAGE IS REQUIRED AT OUR OFFICE IF YOU WILL BE DECLINING OUR COVERAGE.
Collision Damage Waiver
In California, the renter is liable for all damage to the Rented vehicle regardless of fault. The renter is also liable for loss of use of the vehicle (revenue lost while the car is being repaired). Renters may purchase Collision Damage Waiver (CDW) which relieves them of all financial responsibility for loss or damage to the Rental vehicle as long as they comply with the terms of the rental agreement. In California, CDW does not relieve the renter for theft resulting from failure to use ordinary care. Cost of CDW will vary by car, group and rate. If you have rental car coverage through your personal insurance or charge card, CDW offers maximum protection while your personal insurance or charge card coverage may contain a deductible. If you have any questions, check with your insurance provider. Written proof of insurance is required.
Documentation of Pre-existing Damage
Before driving the Vehicles, a SeventhWing Rentals LLC employee will inspect the vehicle and take photos of any pre-existing damage. It is the Renter’s responsibility to confirm that all pre-existing damage is noted, including any non-functional features or components of the vehicle. Renters may be liable for any damage they fail to document before driving the Vehicle.
Payments for Damage and Accidents
If you cause damage to a vehicle, SeventhWing Rentals LLC may charge your credit card on file, without notice, for the entire amount of the damage repair cost or your maximum liability based on your purchased damage waiver. SeventhWing Rentals LLC will also hold you responsible for, and you agree to be so held, any reasonable administrative fees for dealing with the claims, as well as rental car costs while the vehicle is being repaired. If SeventhWing Rentals LLC is unable to charge your card on file, SeventhWing Rentals LLC may use other tactics to recover funds, including filing arbitration, through small claims or litigation, or through a debt collection agency.
Vehicles Leaving California
Vehicles leaving the state of California must have written permission from SeventhWing Rentals LLC. Vehicles may not be driven or transported to Canada, Mexico, or any other destination outside of the California. Vehicles may not be transported by truck, train, aircraft, or vessel for any reason.
One Way Rentals
One way rentals (picking up at one location and returning at another) are not permitted.
Parking Tickets and Traffic Violations:
Renter agrees to be solely liable for parking tickets, traffic citations, and other violations that occur during the Rental, and all fees resulting from such violations, even if the Renter is not driving. It is the sole responsibility of the Renter to pay these fees in a timely manner and to comply with all legal obligations that arise from such violations. If Renter does not pay the tickets or fees, SeventhWing Rentals LLC will charge the Renter for the amount of the ticket plus a $25 administrative fee and pay for the ticket.
Renter is solely responsible for paying all tolls, and fines resulting from improperly paid tolls, incurred during the Rental. You will be held responsible for any toll invoices or tickets incurred during your rental, any penalties associated with them, and a $25 administrative fee per occurrence.
If a car is impounded during your rental, you will be fully responsible for any towing and storage fees that arise as a result of the impound, unless the impound was caused by an issue completely outside of your control (such as the registration being expired). It will be your responsibility to assist SeventhWing Rentals LLC and/or the owner to retrieve the vehicle, or to do it yourself, if it is possible.
Renter may not pick up hitchhikers or persons unknown to the Renter while in the Vehicle.
Renters must obey all applicable seat-belt laws while in rented Vehicle. SeventhWing Rentals LLC recommends that every person in the Vehicle wear a seat belt at all times.
All drivers must have a valid driver's license in their possession to rent a vehicle. No copies or faxed licenses will be accepted at any time. The original license must be presented, and must be in the name of the driver. The renter's driver's license must be valid for the entire rental period. An International Driving Permit (IDP) serves only as a translation of a valid driver's license. An IDP must always be presented in conjunction with the official drivers license of the issuing country. SeventhWing Rentals LLC will not rent to a holder of a license that restricts them to daytime driving only or to business driving only. A learner's permit is not accepted. A valid temporary license is accepted. Expired licenses will not be accepted.
If your vehicle is needed beyond the due date stated at the time of the opening of the contract, the customer MUST return to the original rental office and sign a new contract. The rate is subject to change. When a vehicle is reserved and rented, the confirmed rate is only good during that specific time period. Any extension, or revision of the orginal reservation of any amount of time will result in a rate change. Rates are not pro-rated
Renters must return the Vehicle with the same amount of gas in the tank as there was at the start of the rental. If the gas is not filled back to the level present at the beginning of the rental, renters will be subject to a $10 fee plus the refueling cost of the Vehicle as estimated by SeventhWing Rentals LLC.
No Brand Guarantees
SeventhWing Rentals LLC does not guarantee specific brands or colors of vehicles at any time. If the vehicle that you reserved is not available, an alternate or upgraded vehicle may be assigned at management discretion.
Cancellations and Changes
Cancelling rentals at least 48 hours before scheduled pickup can be done without any penalty unless otherwise specified. After this time, rentals are fully non-refundable. Changes to a rental length or time period can be made any time until the scheduled pick up time with no fee except any price difference as calculated by current prices at the time of the change (no refund will be issued for difference in price if the rental is changed with 48 hours of rental start). After the scheduled pick up time, changes are no longer permitted and if the vehicle is not picked up, the value of the booking is lost. No refund will be issued if you are not able to pick up your vehicle due to your failure to meet our requirements.
1 additional drivers permitted at no extra charge. Minimum Age for Additional Drivers: 21. Driver must be named at time of rental.
Pick-ups and Drop-offs
Complimentary customer pickup and drop off within a 10 mile radius of LAX Airport. Complimentary curbside pickup at the LAX airiport during normal business hours. Afterhour drop off near the LAX airport available.
Insurance Policies and Surcharges
IT IS CALIFORNIA LAW TO CARRY PROOF OF LIABILITY WITH THE DRIVER AT ALL TIMES. YOU MAY ELECT TO PURCHASE OUR RENTAL LIABILITY INSURANCE
Rental Liability Insurance (RLI)
THIS IS LIABILITY INSURANCE WHICH COVERS THE RENTER FROM DAMAGES MADE TO THE THIRD PARTY.
Collision Damage Waiver (CDW)
THIS IS A DAMAGE WAIVER. THIS IS A WAIVER THAT WILL RELEASE YOU OF ANY DAMAGES DONE TO THE VEHICLE RENTED.